Refund Policy

Effective Date: 08/23/2025
Last Updated:09/22/2025

At TrendesignersHost, we strive to provide the best hosting, domain, and email services to our customers. However, if you are not satisfied with your purchase, this Refund Policy outlines the terms under which refunds may be granted.


1. General Refund Eligibility

  • Refunds are available only for services that qualify under this policy.

  • To request a refund, you must contact us within the specified time frame via:

  • All refund requests are processed in XAF (Central African CFA Franc) and will be returned via the original payment method (MTN Mobile Money, Orange Money, bank transfer, or card).


2. Hosting Services

  • Shared Hosting: Eligible for a 7-day money-back guarantee from the date of purchase.

  • Refunds do not apply if the account was suspended/terminated due to violations of our Terms of Service.

  • Renewal payments are non-refundable.


3. Domain Names

  • Domain registrations, transfers, and renewals are non-refundable once completed, as they are processed through third-party registries.

  • If a domain registration fails due to system errors, you may request a refund or choose a different domain name.


4. Titan Email Services

  • Titan Email accounts are not eligible for a refund.

  • Renewal charges are non-refundable.


5. SSL Certificates & Add-ons

  • SSL Certificates and security add-ons are non-refundable once issued.

  • DNS management, premium DNS, domain protection, and other add-ons are non-refundable after activation.


6. Promotional & Discounted Offers

  • Services purchased under special promotions, discounts, or coupons are not eligible for a refund.

  • Free trials (where available) are exempt from refunds.


7. Payment Disputes & Chargebacks

  • If you file a chargeback or payment dispute with your bank, Mobile Money provider, or card issuer, your account may be suspended immediately.

  • To resolve billing issues, please contact us first at πŸ“§ [email protected] for assistance.


8. How Refunds Are Processed

  • Refunds will be processed within 7–14 business days after approval.

  • Refunds will only be sent back to the original payment method used at purchase (MTN MoMo, Orange OM, Bank, Card).


9. Contact Us

If you have questions or wish to request a refund, please contact us:

TrendesignersHost
πŸ“§ Email: [email protected]
πŸ“ž Phone: +237 671741632
πŸ“ Address: YaoundΓ©, Cameroon

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