FAQ โ€” Web Hosting Questions Answered for Africa | TrendesignersHost
XAF 5K
Hosting from XAF 5,000/yr
18
African countries served
99.9%
Uptime guarantee
6+
Mobile money methods accepted
๐Ÿ’ฐ
Pricing & Plans
10 questions
Q1 How much does web hosting cost in Africa? +

TrendesignersHost web hosting starts at XAF 5,000/yr for the Starter plan โ€” which is approximately KES 470, NGN 3,800, or GHS 38 per year.

All four plans include free SSL, daily backups, unlimited bandwidth, NVMe SSD storage, DirectAdmin control panel, 1-click WordPress, and 24/7 bilingual (EN & FR) support:

๐ŸŒฑ Starter โ€” XAF 5,000/yr (1 website, 20 GB)  |  โญ Basic โ€” XAF 11,000/yr (5 websites, 40 GB)  |  ๐Ÿš€ Advanced โ€” XAF 25,650/yr (150 websites, 125 GB)  |  โ™พ๏ธ Ultimate โ€” XAF 33,000/yr (unlimited)

โœ… No credit card required โ€” pay with mobile money

Q2 What is the cheapest web hosting plan available in Africa? +

The cheapest plan is the Starter plan at XAF 5,000 per year (~KES 470 / NGN 3,800 / GHS 38). Despite being the most affordable, it includes everything you need to get online: 1 website, 20 GB NVMe SSD storage, unlimited bandwidth, free SSL, daily backups, 1-click WordPress, DirectAdmin, and 24/7 support. Perfect for personal websites, blogs, and landing pages.

Q3 How much does web hosting cost in Kenya? (in KES) +

For Kenyan customers, TrendesignersHost hosting prices in Kenyan Shillings are approximately: Starter ~KES 470/yr, Basic ~KES 1,035/yr, Advanced ~KES 2,400/yr, Ultimate ~KES 3,100/yr. You pay using M-Pesa or Airtel Money in KES โ€” no bank account or credit card needed. These are the most affordable web hosting prices available in Kenya with NVMe SSD speed and free SSL included.

Q4 How much does web hosting cost in Nigeria? (in NGN) +

For Nigerian customers, TrendesignersHost hosting prices in Naira are approximately: Starter ~NGN 3,800/yr, Basic ~NGN 8,400/yr, Advanced ~NGN 19,500/yr, Ultimate ~NGN 25,000/yr. You pay using MTN Mobile Money or Airtel Money in NGN โ€” no credit card required. These are among the most affordable NVMe SSD hosting prices in Nigeria with free SSL and daily backups included on every plan.

Q5 How much does web hosting cost in Ghana? (in GHS) +

For Ghanaian customers, TrendesignersHost hosting prices in Ghanaian Cedis are approximately: Starter ~GHS 38/yr, Basic ~GHS 84/yr, Advanced ~GHS 196/yr, Ultimate ~GHS 252/yr. You pay using MTN MoMo or Vodafone Cash โ€” no credit card or foreign exchange needed. Free SSL and daily backups are included on all plans.

Q6 Which hosting plan is best for a small African business? +

The Basic plan at XAF 11,000/yr (~KES 1,035 / NGN 8,400 / GHS 84) is the best choice for most small African businesses. It supports 5 websites, gives you 40 GB NVMe SSD storage, unlimited bandwidth, free SSL, daily backups, and full professional email support. It's our most popular plan because it provides room to grow โ€” ideal for a business website, a WooCommerce store, or managing multiple client sites.

Q7 Which plan is best for a web design agency or developer in Africa? +

For agencies and freelance developers managing multiple client websites, the Advanced plan (XAF 25,650/yr โ€” 150 websites, 125 GB) or Ultimate plan (XAF 33,000/yr โ€” unlimited websites) are ideal. Both include all the same features โ€” free SSL, daily backups, DirectAdmin, 1-click WordPress, NVMe SSD โ€” with priority 24/7 support. The Ultimate plan is best if you need to scale client sites without limits.

Q8 Are there hidden fees or setup costs on any TrendesignersHost plan? +

No. TrendesignersHost has no hidden fees, no setup costs, and no surprise charges. The price you see is what you pay โ€” annually. Free SSL, daily backups, DirectAdmin access, and 24/7 support are all included in every plan at no extra charge. Website migration for new customers is also free. Domains are sold separately at transparent pricing.

Q9 Can I upgrade my hosting plan later? +

Yes. You can upgrade from Starter โ†’ Basic โ†’ Advanced โ†’ Ultimate at any time from your WHMCS client portal at clients.trendesignershost.com. You'll only pay the prorated difference for the remainder of your billing period. Your website, databases, and email accounts remain live with zero downtime during the upgrade.

Q10 Does TrendesignersHost have an affiliate program? +

Yes. TrendesignersHost has an affiliate program where you earn a commission for every customer you refer who purchases a hosting plan. You can join at trendesignershost.com/affiliates. It's a great way for Cameroonian, Kenyan, Nigerian, Ghanaian, and other African bloggers, tech influencers, and web designers to earn income by recommending hosting to their audience.

๐Ÿ“ฑ
Mobile Money & Payments
9 questions
Q1 Can I pay for web hosting with MTN Mobile Money? +

Yes. TrendesignersHost accepts MTN Mobile Money for web hosting payments from customers in Cameroon, Nigeria, Ghana, Uganda, Rwanda, Cรดte d'Ivoire, Congo Brazzaville, Benin, Guinea Conakry, and other MTN MoMo markets. You pay in your local currency โ€” no foreign exchange, no bank account, no credit card required.

๐Ÿ‡จ๐Ÿ‡ฒ Cameroon๐Ÿ‡ณ๐Ÿ‡ฌ Nigeria๐Ÿ‡ฌ๐Ÿ‡ญ Ghana๐Ÿ‡บ๐Ÿ‡ฌ Uganda๐Ÿ‡ท๐Ÿ‡ผ Rwanda๐Ÿ‡จ๐Ÿ‡ฎ Cรดte d'Ivoire
Q2 Can I pay for web hosting with M-Pesa in Kenya? +

Yes. Kenyan customers can pay for any TrendesignersHost hosting plan using M-Pesa in Kenyan Shillings. The Starter plan costs approximately KES 470/yr, Basic ~KES 1,035/yr, Advanced ~KES 2,400/yr, and Ultimate ~KES 3,100/yr. Tanzanian customers can also pay with M-Pesa Tanzania. No credit card or bank visit required.

Q3 Can I pay with Orange Money for web hosting? +

Yes. TrendesignersHost accepts Orange Money payments from customers in Cameroon, Senegal, Cรดte d'Ivoire, Mali, Burkina Faso, Niger, Guinea Conakry, and other Orange Money markets. Pay for hosting in XAF or your local equivalent currency โ€” no credit card or bank transfer needed.

๐Ÿ‡จ๐Ÿ‡ฒ Cameroon๐Ÿ‡ธ๐Ÿ‡ณ Senegal๐Ÿ‡จ๐Ÿ‡ฎ Cรดte d'Ivoire๐Ÿ‡ฒ๐Ÿ‡ฑ Mali๐Ÿ‡ง๐Ÿ‡ซ Burkina Faso๐Ÿ‡ฌ๐Ÿ‡ณ Guinea
Q4 Can I pay with Airtel Money? +

Yes. Airtel Money is accepted from customers in Kenya, Nigeria, Uganda, Rwanda, Tanzania, Gabon, Congo DRC, Congo Brazzaville, Niger, and other Airtel Money markets. You pay in your local currency for any hosting plan, domain registration, or email hosting. No credit card required.

Q5 Can I pay with Wave in Senegal or Cรดte d'Ivoire? +

Yes. TrendesignersHost accepts Wave payments from customers in Senegal and Cรดte d'Ivoire. Wave is one of the fastest-growing mobile payment apps in West Africa and a preferred method for many Senegalese and Ivorian businesses. Pay for any TrendesignersHost plan with Wave in XOF โ€” no credit card or bank account needed.

Q6 What all mobile money methods does TrendesignersHost accept? +

TrendesignersHost accepts the following mobile money methods across 18 African countries:

MTN Mobile Money M-Pesa (Safaricom) Orange Money Airtel Money Wave Vodafone Cash Moov Money Vodacom M-Pesa (DRC) Flooz (Togo) Tigo Pesa (Tanzania)
Q7 Do I need a credit card or bank account to buy web hosting? +

No credit card or bank account is required. TrendesignersHost was built specifically for Africa โ€” so every payment method available is a local mobile money method. Just choose your preferred mobile money wallet (MTN MoMo, M-Pesa, Orange Money, Airtel Money, etc.), select your plan, and pay from your phone. That's it.

Q8 How do I pay for my hosting renewal with mobile money? +

TrendesignersHost will send you a renewal invoice by email before your hosting plan expires. Log into your client portal, open the invoice, select your mobile money method, and pay directly from your phone. You can also enable auto-renewal in your account settings so your site never goes offline due to a missed payment.

Q9 Can I accept mobile money payments on my own website with TrendesignersHost? +

Yes! If your website uses WooCommerce, you can install the MeSomb for WooCommerce plugin to accept MTN MoMo, M-Pesa, and Orange Money payments from your customers. MeSomb is a leading African payment gateway that connects your store to mobile money networks across Cameroon, Kenya, Cรดte d'Ivoire, and other countries โ€” enabling real African e-commerce. TrendesignersHost hosting is fully compatible with MeSomb.

โšก
Hosting Features
9 questions
Q1 What is NVMe SSD hosting and why is it better for African websites? +

NVMe SSD (Non-Volatile Memory Express) is the fastest storage technology for web hosting โ€” up to 10ร— faster than traditional hard drives and 3ร— faster than regular SATA SSD. For African websites, this matters enormously: most visitors browse on mobile networks where every millisecond counts. Faster storage means faster page loads, better Google rankings, lower bounce rates, and more customers completing purchases or contact forms.

TrendesignersHost uses NVMe SSD on every plan โ€” Starter through Ultimate โ€” at no extra charge.

Q2 Does TrendesignersHost include daily website backups? +

Yes. Every plan includes automatic daily backups โ€” both your website files and MySQL databases are backed up every 24 hours at no extra cost. If anything goes wrong (accidental deletion, hack, failed update), you restore your entire site with one click directly from your DirectAdmin control panel. You don't need to contact support or pay extra for restoration.

Q3 What is the uptime guarantee for TrendesignersHost? +

TrendesignersHost provides a 99.9% uptime guarantee โ€” meaning your website stays online and accessible to your customers around the clock. The 0.1% allowance covers scheduled maintenance windows. If uptime falls below the guarantee, contact our support team to discuss SLA remedies.

Q4 What control panel does TrendesignersHost use? +

TrendesignersHost uses DirectAdmin โ€” one of the most intuitive and reliable hosting control panels available. DirectAdmin gives you full access to: File Manager, MySQL databases, email accounts, SSL management, DNS zone editor, backup & restore, PHP version selector, subdomain manager, bandwidth statistics, and the 1-click WordPress installer โ€” all from a single clean dashboard. No technical skills required.

Q5 Is website migration to TrendesignersHost free? +

Yes. Free website migration is included for all new customers. Our technical team transfers your website files, MySQL databases, email accounts, and DNS configuration from your previous hosting provider โ€” completely free of charge, with zero downtime. Simply open a support ticket after purchasing a plan and request your free migration.

Q6 Does TrendesignersHost have unlimited bandwidth? +

Yes. Every TrendesignersHost plan includes unlimited bandwidth with no throttling and no overage charges. Whether your site receives 100 or 100,000 visitors, you won't pay extra or face slowdowns due to traffic limits. This is especially important for African businesses running marketing campaigns, selling products online, or experiencing seasonal traffic peaks.

Q7 Is bilingual (English and French) support available? +

Yes. TrendesignersHost provides 24/7 support in both English and French via live chat and support tickets. We understand that both anglophone and francophone Africa are distinct markets with different needs and languages. Whether you're a Cameroonian francophones entrepreneur, an anglophone Kenyan developer, or a Senegalese business owner โ€” we support you fully in your language.

Q8 How many email accounts can I create with my hosting plan? +

All TrendesignersHost hosting plans allow you to create email accounts at your own domain (e.g., [email protected]) via DirectAdmin. The number of accounts scales with your plan's resource limits. For a dedicated professional email solution with 5 GBโ€“50 GB storage per inbox, calendar, contacts, and read receipts, consider adding a Titan Email plan starting at XAF 6,000/yr per account.

Q9 Which African countries does TrendesignersHost serve? +

TrendesignersHost currently serves 18 African countries: Cameroon, Kenya, Nigeria, Ghana, Senegal, Cรดte d'Ivoire, Tanzania, Uganda, Rwanda, Burkina Faso, Mali, Benin, Togo, Niger, Gabon, Democratic Republic of Congo (DRC), Republic of Congo (Brazzaville), and Guinea Conakry. Coverage spans both anglophone and francophone Africa. More countries are being added โ€” contact us if yours isn't listed.

๐Ÿ”ง
WordPress Hosting
8 questions
Q1 How do I install WordPress on TrendesignersHost? +

Installing WordPress takes less than 60 seconds via your DirectAdmin control panel: 1) Log into DirectAdmin at your hosting URL. 2) Find the WordPress/Softaculous installer. 3) Enter your site name, admin email, and a password. 4) Click Install. WordPress is immediately live at your domain with NVMe SSD speed and a free SSL certificate automatically activated. No FTP, no manual uploads, no coding required.

Q2 Is WooCommerce supported on TrendesignersHost? +

Yes. TrendesignersHost NVMe SSD hosting is fully compatible with WooCommerce โ€” the world's leading e-commerce plugin for WordPress. You can run a full online store with product listings, shopping cart, orders, and customer accounts. Add the MeSomb plugin to accept MTN MoMo, M-Pesa, and Orange Money payments from African customers โ€” no credit card gateway needed.

Q3 What WordPress plugins work with TrendesignersHost? +

All standard WordPress plugins are compatible with TrendesignersHost hosting. Commonly used plugins that work great include: WooCommerce (e-commerce), Elementor (page builder), Yoast SEO (search engine optimisation), Wordfence (security), WP Rocket (speed & caching), Contact Form 7 (lead forms), MeSomb (African mobile money for WooCommerce), and UpdraftPlus (extra backups).

Q4 Can I use Elementor page builder with TrendesignersHost? +

Yes. Elementor โ€” and Elementor Pro โ€” work fully on TrendesignersHost. The NVMe SSD infrastructure ensures Elementor's drag-and-drop builder loads quickly in the editor and your published pages render fast for visitors on African mobile networks. Elementor is the most popular visual website builder for African entrepreneurs who want a professional website without coding.

Q5 How do I accept MTN MoMo or M-Pesa payments on my WordPress store? +

Install WooCommerce on your WordPress site, then install the MeSomb for WooCommerce plugin (search for "MeSomb" in the WordPress plugin directory or download it from mesomb.hachther.com). Connect MeSomb with your API key, enable MTN MoMo, M-Pesa, and/or Orange Money as payment methods, and your customers can pay at checkout using their mobile phone โ€” no credit card needed. TrendesignersHost NVMe SSD hosting is fully compatible with MeSomb.

Q6 How do I make my WordPress site load faster on African mobile networks? +

TrendesignersHost's NVMe SSD storage already gives you a major speed advantage. To maximise WordPress speed for African mobile visitors: 1) Install WP Rocket or W3 Total Cache for page caching. 2) Compress images with Imagify or ShortPixel before uploading. 3) Use a lightweight theme (Astra, GeneratePress, Kadence). 4) Enable Memcached object caching via DirectAdmin. 5) Use lazy loading for images. 6) Minimise unnecessary plugins.

Q7 Can I host multiple WordPress websites on one plan? +

Yes. The Basic plan supports 5 WordPress sites, Advanced supports 150 WordPress sites, and Ultimate supports unlimited WordPress sites โ€” all on one account. This makes TrendesignersHost ideal for Cameroonian, Kenyan, Nigerian, or Ghanaian web designers and agencies who manage multiple client websites. You install WordPress separately for each domain from DirectAdmin.

Q8 Is WordPress hosting suitable for beginners in Africa? +

Absolutely. You don't need any technical skills to get a WordPress website running on TrendesignersHost. The 1-click installer handles everything in seconds. For page design, Elementor lets you build beautiful pages by drag-and-drop. For payment, MeSomb handles MTN MoMo and M-Pesa automatically. And if you get stuck, our 24/7 bilingual (English & French) support team is always available via live chat or ticket.

๐ŸŒ
Domain Registration
7 questions
Q1 Can I register a domain name with TrendesignersHost? +

Yes. TrendesignersHost offers domain registration for all major extensions including .com, .net, .org, .co.za, .uk, .us, .com.br, .com.de, and many others. Search for your domain at clients.trendesignershost.com and register it โ€” paying with MTN MoMo, M-Pesa, Orange Money or any other supported mobile money method. No credit card required.

Q2 What domain extensions are available in Africa? +

TrendesignersHost supports a wide range of domain extensions (TLDs) popular with African businesses: .com (most popular globally), .net, .org (ideal for NGOs and foundations), .co.za (South Africa), .uk, .us, .com.br, .com.de, and more. Search for your preferred name and extension in our client portal.

Q3 Can I transfer my existing domain to TrendesignersHost? +

Yes. You can transfer an existing domain from another registrar to TrendesignersHost. You'll need your domain's EPP/transfer authorization code from your current registrar. Initiate the transfer from your TrendesignersHost client portal. The process takes 5โ€“7 days and extends your domain registration by one year at no extra cost. Contact our support team for assistance with your domain transfer.

Q4 Can I use a domain I already own with TrendesignersHost hosting? +

Yes. You don't need to transfer your domain to use TrendesignersHost hosting. Simply update your domain's DNS nameservers at your current registrar to point to TrendesignersHost. Once DNS propagates (usually 1โ€“24 hours), your domain will load your website from TrendesignersHost servers. Our support team can guide you through the nameserver update process.

Q5 What is domain auto-renewal and should I enable it? +

Domain auto-renewal automatically renews your domain before it expires, preventing you from accidentally losing it. This is strongly recommended โ€” an expired domain means your website and email stop working immediately, and someone else could register your domain name. Enable auto-renewal from your client portal under your domain settings. You'll receive email reminders before the renewal charge.

Q6 What is DNS and how do I manage it for my African website? +

DNS (Domain Name System) is the internet's address book โ€” it translates your domain name (e.g., yourcompany.com) into the server IP address where your website lives. You manage DNS through the DNS Zone Editor in your DirectAdmin control panel or through your domain registrar's portal. Common DNS records you'll work with: A record (points domain to your server), MX record (email routing), CNAME (aliases), and TXT (SPF/DKIM for email authentication). Our support team can help with DNS configuration.

Q7 How long does DNS propagation take in Africa? +

DNS propagation typically takes 1 to 48 hours globally, with most changes visible within 4โ€“8 hours. In Africa, propagation speed depends on your local ISP's DNS cache refresh rate. During propagation, your website may be accessible to some visitors and not others. This is normal. You can check propagation progress using free tools like whatsmydns.net. TrendesignersHost support can verify your DNS setup if you're having issues.

๐Ÿ“ง
Professional Email Hosting
7 questions
Q1 Does TrendesignersHost offer professional email hosting? +

Yes. TrendesignersHost offers Titan Professional Email โ€” a premium email hosting solution with your own domain (e.g., [email protected]). Plans start at XAF 6,000/yr per account. Titan includes webmail, native iOS & Android apps, calendar, contacts, spam protection, read receipts, HTML signatures, and IMAP/POP3 support. Pay with MTN MoMo, M-Pesa, or Orange Money โ€” no credit card required.

Q2 What are the Titan Email pricing plans? +

TrendesignersHost Titan Email comes in three tiers: Professional (5 GB/account) โ€” XAF 6,000/yr, ideal for bloggers. Business (10 GB/account) โ€” XAF 9,000/yr, includes calendar, contacts, read receipts, and HTML signatures โ€” best for solopreneurs and small businesses. Enterprise (50 GB/account) โ€” XAF 20,000/yr, with unlimited read receipts, data encryption, custom DKIM, and catch-all โ€” best for growing teams.

Q3 What email settings (IMAP/SMTP) should I use in Africa? +

To set up your TrendesignersHost email on a phone or desktop email client (Gmail app, Outlook, Apple Mail), use these settings: Incoming Mail (IMAP): mail.yourdomain.com, Port 993, SSL/TLS. Outgoing Mail (SMTP): mail.yourdomain.com, Port 587, STARTTLS. Replace yourdomain.com with your actual domain. Your username is your full email address. Contact support if you need help with specific mail client setup.

Q4 Why is professional email important for African businesses? +

A professional email address like [email protected] builds immediate trust with clients, suppliers, and partners โ€” far more than a Gmail or Yahoo address. In African markets where trust is critical to closing sales, having a branded email address signals professionalism and legitimacy. It also reduces the likelihood of your emails landing in spam when communicating with banks, government agencies, and international partners.

Q5 Is SPF and DKIM set up to improve email deliverability? +

Yes. TrendesignersHost configures SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) for your domain to maximise email deliverability. These authenticate your outgoing emails, preventing them from being marked as spam by Gmail, Outlook, Yahoo, and other providers. DMARC records can also be added via the DirectAdmin DNS editor for additional protection. All of these are critical for African businesses whose emails must reliably reach clients.

Q6 Can I access my email on my phone in Africa? +

Yes. Titan Email has dedicated apps for iOS (iPhone) and Android โ€” download from the App Store or Google Play. You can also access your email via any web browser using Titan webmail. Standard email apps like Gmail, Outlook, or the built-in Android/iPhone mail app also work using IMAP settings (Port 993 SSL) and SMTP (Port 587 STARTTLS). Mobile access works on any network across Africa โ€” 4G, 3G, or WiFi.

Q7 Can I use my hosting email account or do I need Titan Email? +

All TrendesignersHost hosting plans allow you to create email accounts via DirectAdmin (e.g., [email protected]) โ€” great for basic email at your domain. However, Titan Email is a dedicated email product with significantly more storage (5โ€“50 GB), a superior webmail interface, native mobile apps, calendar, contacts, read receipts, and professional features. For businesses where email is critical, Titan Email is the recommended solution starting at just XAF 6,000/yr per account.

๐Ÿ”’
Security & SSL Certificates
6 questions
Q1 Does TrendesignersHost include a free SSL certificate? +

Yes. Every TrendesignersHost hosting plan includes a free SSL certificate powered by Let's Encrypt. It activates automatically when your domain points to our servers and renews automatically every 90 days โ€” zero manual action, zero extra cost. SSL secures your website with HTTPS, displays the padlock icon in browsers, protects your visitors' data, and improves your Google search ranking.

โœ… Free SSL on every plan โ€” no expiry fee ever
Q2 Why does my website need an SSL certificate in Africa? +

SSL is essential for any African website for four reasons: 1) Trust โ€” browsers show a padlock icon for HTTPS sites; without it, Google Chrome and Firefox display a "Not Secure" warning that drives visitors away. 2) Security โ€” SSL encrypts data between your visitor and server, protecting logins, form submissions, and payment details. 3) Google Rankings โ€” HTTPS is a confirmed Google ranking factor; HTTP sites rank lower. 4) Payment compliance โ€” WooCommerce stores require HTTPS to process payments securely.

Q3 How do I protect my WordPress website from hackers? +

To protect your WordPress site on TrendesignersHost: 1) Keep WordPress core, themes, and plugins always updated. 2) Install Wordfence Security plugin (firewall + malware scanner). 3) Use a strong, unique admin password. 4) Change the default admin username from "admin" to something unique. 5) Enable two-factor authentication. 6) Rely on the daily backups included in your plan for recovery. 7) Use SpamAssassin (included) to protect email.

Q4 What is SpamAssassin and is it included? +

SpamAssassin is an industry-standard email spam filtering system included free with every TrendesignersHost hosting plan. It analyses every incoming email and scores it for spam characteristics โ€” filtering junk, phishing, and malicious emails before they reach your inbox. This protects your business email accounts from the high volumes of spam that can disrupt African business communications, and reduces the risk of falling for phishing attacks.

Q5 My SSL certificate shows an error โ€” how do I fix it? +

SSL errors are usually caused by one of these issues: 1) Your domain DNS hasn't fully propagated yet (wait 24 hours after changing nameservers). 2) Mixed content โ€” your pages load HTTP resources alongside HTTPS (install a plugin like "Really Simple SSL" to fix this in WordPress). 3) The SSL certificate needs to be reissued. Open a support ticket with TrendesignersHost and our team will resolve the SSL issue for your account promptly.

Q6 Is my data backed up securely? +

Yes. TrendesignersHost performs automatic daily backups of all account data โ€” website files and MySQL databases โ€” stored securely on separate backup infrastructure. Backups are retained for a rolling window so you can restore from recent checkpoints. You can trigger a manual restore directly from DirectAdmin. For extra peace of mind, we also recommend installing UpdraftPlus on WordPress for additional offsite backups to Google Drive or Dropbox.

๐Ÿ‘ค
Account & Support
7 questions
Q1 How do I create a TrendesignersHost account? +

Visit clients.trendesignershost.com, choose a hosting plan, register or log in with your email address, complete the checkout โ€” paying with MTN MoMo, M-Pesa, Orange Money, or your preferred mobile money method โ€” and your account is instantly created. You'll receive a welcome email with your DirectAdmin login credentials and server details within minutes.

Q2 How do I contact TrendesignersHost support? +

TrendesignersHost support is available 24 hours a day, 7 days a week in English and French. You can reach us via: Support Ticket โ€” submit at clients.trendesignershost.com/contact.php (recommended for technical issues). Live Chat โ€” available on the website for quick questions. Our response time for tickets is typically within 1โ€“4 hours. For complex server-level issues, we escalate to our infrastructure team immediately.

Q3 What happens if my website goes down? +

If your website goes down, immediately open a support ticket at clients.trendesignershost.com with your domain name and a description of the issue. Our team investigates immediately. Common causes include: DNS misconfiguration, expired SSL, resource limit exceeded, or (rarely) server issues. Our 99.9% uptime SLA means downtime is exceptionally rare โ€” but when it happens, we act fast and communicate transparently.

Q4 How do I log into my DirectAdmin control panel? +

After purchasing a hosting plan, you'll receive a welcome email with your DirectAdmin URL, username, and temporary password. The DirectAdmin URL is typically in the format https://yourdomain.com:2222 or you can access it via your server hostname. Log in with your credentials to access file manager, databases, email, SSL, backups, and the WordPress installer. Change your password immediately after your first login for security.

Q5 Can I host websites for clients as a reseller? +

Yes. Many TrendesignersHost customers are web designers and agencies across Africa who use the Advanced or Ultimate plans to host their client websites. With 150 or unlimited websites, you can host client sites, charge your own prices, and manage everything from one DirectAdmin account. This makes TrendesignersHost an affordable way to build a web hosting reseller business in Africa โ€” paying only XAF 25,650/yr or XAF 33,000/yr for unlimited client sites.

Q6 Is TrendesignersHost suitable for NGOs and foundations in Africa? +

Yes. TrendesignersHost is widely used by NGOs, foundations, churches, schools, and community organisations across francophone and anglophone Africa. The affordable pricing (from XAF 5,000/yr), .org domain support, free SSL, professional email via Titan, and the ability to pay with mobile money (no foreign bank account needed) makes TrendesignersHost the ideal hosting solution for African non-profit and civil society organisations.

Q7 How do I request a refund from TrendesignersHost? +

To request a refund, open a support ticket at clients.trendesignershost.com within the eligible refund period, stating your account details and reason. Our team reviews each refund request individually. Note that domain registrations are generally non-refundable once processed by the registry. For specific refund terms and conditions, refer to TrendesignersHost's Terms of Service or contact our support team directly.

๐ŸŒ Coverage Map

Hosting Available Across 18 African Countries

Pay with your local mobile money in every country listed below โ€” no credit card, no foreign exchange, no bank account required.

๐Ÿ‡จ๐Ÿ‡ฒ
Cameroon
MTN ยท Orange
๐Ÿ‡ฐ๐Ÿ‡ช
Kenya
M-Pesa ยท Airtel
๐Ÿ‡ณ๐Ÿ‡ฌ
Nigeria
MTN ยท Airtel
๐Ÿ‡ฌ๐Ÿ‡ญ
Ghana
MTN ยท Vodafone
๐Ÿ‡ธ๐Ÿ‡ณ
Senegal
Orange ยท Wave
๐Ÿ‡จ๐Ÿ‡ฎ
Cรดte d'Ivoire
Orange ยท MTN
๐Ÿ‡น๐Ÿ‡ฟ
Tanzania
M-Pesa ยท Tigo
๐Ÿ‡บ๐Ÿ‡ฌ
Uganda
MTN ยท Airtel
๐Ÿ‡ท๐Ÿ‡ผ
Rwanda
MTN ยท Airtel
๐Ÿ‡ง๐Ÿ‡ซ
Burkina Faso
Orange ยท Moov
๐Ÿ‡ฒ๐Ÿ‡ฑ
Mali
Orange ยท Moov
๐Ÿ‡ง๐Ÿ‡ฏ
Benin
MTN ยท Moov
๐Ÿ‡น๐Ÿ‡ฌ
Togo
Flooz ยท Moov
๐Ÿ‡ณ๐Ÿ‡ช
Niger
Orange ยท Airtel
๐Ÿ‡ฌ๐Ÿ‡ฆ
Gabon
Airtel ยท Moov
๐Ÿ‡จ๐Ÿ‡ฉ
Congo DRC
Vodacom ยท Airtel
๐Ÿ‡จ๐Ÿ‡ฌ
Congo Brazzaville
MTN ยท Airtel
๐Ÿ‡ฌ๐Ÿ‡ณ
Guinea Conakry
Orange ยท MTN
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TrendesignersHost FAQ โ€” Web hosting questions answered for Africa. Affordable NVMe SSD web hosting from XAF 5,000/yr (~KES 470 ยท NGN 3,800 ยท GHS 38). Free SSL certificate, daily backups, 1-click WordPress, DirectAdmin control panel. Pay with MTN Mobile Money, M-Pesa, Orange Money, Airtel Money, Wave, Vodafone Cash, Moov Money, Flooz, Tigo Pesa โ€” no credit card required. Serving Cameroon โ€ข Kenya โ€ข Nigeria โ€ข Ghana โ€ข Senegal โ€ข Cรดte d'Ivoire โ€ข Tanzania โ€ข Uganda โ€ข Rwanda โ€ข Burkina Faso โ€ข Mali โ€ข Benin โ€ข Togo โ€ข Niger โ€ข Gabon โ€ข Congo DRC โ€ข Congo Brazzaville โ€ข Guinea Conakry. Support in English and French. WooCommerce + MeSomb mobile money payments supported. Free website migration for all new customers.

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